Blogs - Do Systems Inc

How AI Is Transforming Customer Service And What SMBs Need to Get Right Before They Deploy

The number of businesses using AI in customer service nearly doubled in two years. Salesforce’s seventh edition State of Service report

Manpower Group’s 2026 Global Talent Barometer found that while regular AI usage has jumped 13% to 45% of workers, 56% of

A Gartner survey of 413 marketing technology leaders published in October 2025 found that 45% say their AI agent vendor tools

McKinsey’s most recent survey of CFOs found that 44% are now using generative AI for five or more use cases in

Gartner research published in April 2026 – drawn from a survey of 782 infrastructure and operations leaders in November and December

Salesforce’s 2026 State of Sales report – a survey of 4,050 sales professionals across 22 countries conducted in August and September

She discovered it during a contract renewal review. The AI platform her team had been using for eight months had updated

The quarterly AI review opened with a slide showing 94.2% model accuracy. The CFO asked what that meant in terms of

The AI customer service system had a 94% accuracy rate on the test dataset. Live, in the first month, it handled

She found out that two members of her team had been using a public AI tool to summarise client contracts for