Your Team Will Not Use the AI You Built. Here Is How to Fix That Before It Happens
They had spent eight months building it. The system was technically sound. The accuracy was good. The interface was cleaner than
Read MoreThey had spent eight months building it. The system was technically sound. The accuracy was good. The interface was cleaner than
Read MoreShe had been trying to get the AI project approved for seven months. The concept was solid. The use case was
Read MoreThe pilot had gone well by every measure they tracked. Twelve users. Eight weeks. Accuracy above 90 percent. The team was
Read MoreHe had already spent the money. Eighteen months earlier, a software vendor had walked into his boardroom with a polished demo,
Read MoreA 12-person insurance agency. Three fraudulent claims processed across four months. Total exposure: $180,000. When he came to me, he wasn’t
Read MoreHe had fifteen agents. Plenty of leads coming in from Zillow, Realtor.com, the company website, and Facebook. A decent brand in
Read MoreHe came to me with a customer relationship problem. What we found when we dug into it was a quality control
Read MoreThe message came in on a Tuesday morning. Eight-doctor practice. Two locations. 180 patients a day. “My doctors are spending forty
Read MoreA client came to me last year – a small commercial litigation firm, four attorneys, growing fast. Their biggest operational headache
Read MoreThere’s a conversation I have with almost every new client that goes roughly the same way. I ask them to walk
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